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Troubleshooting / Software Support
Q: I am having one of the following problems:
1. My computer failed to open/doesn’t recognize the ImageView™
camera
2. I get a “camera device connect error” when I try to download my
pictures in PhotoSuite®
3. I plugged in the ImageView™ and my computer identified it as a
“USB Camera” then tried to find a driver for it, but “Windows® was
unable to locate a driver for this device”
4. When I follow your “How to Download Photos” directions, I don’t
see “Bushnell ImageView” (or “DualCam 8008”) listed under “Choose a
camera” after I select “Digital Camera (TWAIN)” as the photo source
A: Any of these problems may occur if the ImageView™ was plugged
into the PC without having first installed the software (driver) per
the instructions and CD sleeve. Downloading the new ImageView™
driver will normally solve the problem. Please read the following
directions:
1. Download the latest driver file (V2.4.2.0) by clicking
here.
2. If you are not on a Windows® XP computer, at the
start of the download, select “Run this program from its current
location”, or “Open”, rather than “Save this program to disk”. After
the download is finished, you may see a security warning asking if
you want to install and run “Bushnell ImageView.exe”. Click “Yes”
and follow the installation instructions (select “Complete” setup
type)
3. After completing the installation of the new driver file, you
should now be able to plug the ImageView into the USB port and the
computer will automatically find the new driver and link the Image
View to it.
4. You may now use PhotoSuite® to download your
photos-follow the instructions here: (insert link to jump to “How to
Download Photos” answer-4th question in this section). You will
select “Bushnell ImageView™” under “Choose a camera” after selecting
“Digital Camera (TWAIN)” as the photo source.
If you have Windows® XP, and get a screen while you are
installing the driver and/or while updating the driver, telling you
“The software you are installing has not passed Windows logo
testing…”, click “Continue Anyway” and proceed. The ImageView™
drivers are (and always have been) fully XP compatible and will not
harm your computer. They have now been officially certified by
Microsoft, but were not when the ImageView™ was first released, and
thus did not contain the code to prevent this window from popping
up. Please refer to the “I have Windows® XP…” question
further down in this support page.
If you continue to have problems after following the procedure
above, make sure the USB cable is plugged in securely at both the
ImageView™ and your PC. Connecting to a primary USB port at the back
of the computer is recommended. If the ImageView™ is plugged in
properly but still does not work, contact
customer service.
Q: While trying to download my photos with PhotoSuite®,
I get a request for “disc 1”. Why is this, and what should I do?
A: You may have a defective CD install disc or bad driver file.
Download the latest drivers following the instructions above. Or,
contact Bushnell Customer
Service at 1-800-423-3537 to have a replacement disc sent to you
at no charge.
Q: I downloaded the driver from the
Bushnell.com
website, but it still doesn’t work.
A: Before starting the download, if you selected “save” rather
than “run” or “open” the file, then you will need to find and open
the driver file to install it. If you are not sure where you saved
the downloaded file, click the Windows® “Start” menu and
select “Search” or “Find” for files/folders. Run a Search or Find
for the file name “Bushnell Imageview”-it is an application (.exe)
file type. After finding the file, double click the file name to
install the driver. If you still experience problems after following
these instructions, please contact customer service via
email.
Q: How do I transfer (download) my photos from the
ImageView™ so I can see them in PhotoSuite®?
A: Again, first be sure you have installed the driver, then the
PhotoSuite® software, using the supplied CD ROM. After
that, you are ready to download the images you have taken with your
ImageView™.
Here is the process, step by step:
1. Connect the USB cable from the camera to your computer
(use a USB port on the back of the computer if possible)
2. Open the PhotoSuite® program
3. Click on the “Get” icon
4. Then select the “Digital Camera (TWAIN)” button
5. On the next screen, under “Choose a camera”, select “Bushnell
ImageView” (or “DualCam 8008…” if you are not using the latest
driver)
6. Next, select the “Download” button
7. The download screen should appear
8. Start the download process by clicking on the download icon
(on far right at bottom of screen-looks like camera pointing to
computer screen)
9. Select the “Transfer” or “Transfer All” icon to transfer your
Bushnell ImageView™ camera photos to PhotoSuite®
10. Then click on the “Exit” icon to return to the previous
screen
11. You will see the screen in PhotoSuite®
confirming the download and showing the location of the images.
Click on the “OK” button.
12. Now all of the downloaded images will appear as thumbnails
in the right hand column. Just double click the thumbnail of any
photo you wish to view or edit.
13. When finished editing and saving your pictures, click on
“File” then “Exit” to leave the PhotoSuite® program
Q: I have Windows® XP, and while installing the
software, get a screen telling me that the software “has not passed
Windows® logo testing”-my choices are to continue or stop
the installation. What should I do? Is the ImageView™ software
compatible with XP? Can it harm my computer?
A: Yes, the
Bushnell ImageView™ software and hardware is fully XP
compatible, but has only recently received the official status from
Microsoft® (which will allow us to prevent the warning
screen appearance on future install CDs). If you get the screen
shown below during your installation, simply click “Continue Anyway”
and proceed with the installation. (If you click continue, but are
asked for “disc 1”, you should obtain a replacement disc by calling
customer service at 1-800-423-3537). Installing the ImageView™
software will not harm your computer. We have now received
“official” XP compliant status from Microsoft®, as noted
on their website:
link (Note-Sonix Technology is the supplier for the chip used in
the ImageView™ electronics which contains the internal software,
therefore, their name is indicated under “Manufacturer”. The product
itself is identified as the Bushnell® ImageView™)
Q: The PhotoSuite®
window seems “too large” for my monitor screen. How can I see all
the menus and icons?
A: Exit PhotoSuite®, and right click on your Windows®
desktop, and select “Properties” to bring up the display properties
window. Select “Settings” and use the slider to increase the screen
area (set the monitor for higher resolution). You should now be able
to more easily see all items on the PhotoSuite® screens
when you start the program.
Q: When I put the CD that came with the
ImageView™ in my computer, nothing happens. How do I install the
software?
A: Your computer CD drive may not have an “auto play” function
(some CD burners do not), or this feature it is turned off. Find the
CD drive icon in your “My Computer” window, and double click to open
it. Then double click on “Install Drivers” folder. After installing
the drivers, you may install PhotoSuite® by double
clicking the “Install MQI PhotoSuite® software 4SF” file
on the CD.
Q: My photos from the
ImageView™ come out blurry or shaky. Is it a problem with the
camera, or is there something I can do?
A: The ImageView™ camera quality is similar to a webcam,
suitable for email attachments, viewing on screen, or making small
prints. The limitations of its 0.35 megapixel resolution (typical of
digital cameras in the ImageView™ price range) will become
progressively more apparent as you print photos larger than 4x6”. Be
sure you do not have the camera set to low resolution (“LQ” not
showing in display) if you desire the best quality photos. You
should always try to hold the ImageView™ as steady as possible,
because the camera lens provides an 8x magnification (equivalent to
about a 400mm lens on a 35mm film camera). As with any camera with a
powerful zoom or telephoto lens, it is recommended for optimum
results that you support the camera securely-keep elbows in, feet
apart, brace your body against an object if possible-and slowly
squeeze the shutter button (Snap) on the top right, rather than
“punching” it abruptly. A tip: try wrapping both hands around the
Bushnell ImageView™, and pressing the shutter release with your
fourth finger.
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