Exchange procedure?

Captpt · Guest

I returned a Streamlight Survivor Div. 2 Light Friday via UPS(received it Friday morning and realized it wasn't the correct light), according to tracking it is already in Chicago and will be at Optics RMA center Sunday or Monday morning. In getting the RMA number I did tell Optics I would like to exchange it for the Streamlight Survivor LED version w/charger and I knew the would be a $20 charge since the LED W/Charger is $20 more. Will Optics notify me when they receive the return and then send me the one I wanted automatically charging my account or will they just credit my account and I will have to reorder the new light??

Jne_K · Site Admin Joined: 24 Sep 2003 Posts: 5018

Hi

Please contact our Customer Care at 1-800-504-5897 and they will discuss these options with you. There are several ways this can be handled.
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