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order replacement follow up Persol sunglasses

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order replacement follow up Persol sunglasses

Postby keithbum on Wed Apr 09, 2014 2:14 pm

Per order 5202313, I retuned them 2 weeks ago and you received them last Tuesday, April 1, per the delivery receipt UPS sent to me. I've emailed Susan Kelly in customer service twice this week asking about the status of the return to me and have not heard from anyone.

I'm getting worried since no one is replying to me and you were SO responsive when I was purchasing them.

Thank you.
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Re: order replacement follow up Persol sunglasses

Postby larumd on Thu Apr 10, 2014 2:12 pm

Keith,

Thank you for posting. I am sorry you haven't had a response to your emails. Susan has been out of the office. In the future you are welcome to contact our eyewear department directly and we will give you the answers you need. 800-504-5897 option 2 and 2 once more or email us at eyewear@opticsplanet.com. A new frame was ordered to replace the defective one. It is on backorder until the week of April 21st. Once it's delivered the lab will switch the lenses into the frame. We will call you as soon as this happens.

Again, we are sorry for the inconveniences.
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Re: order replacement follow up Persol sunglasses

Postby keithbum on Wed Apr 23, 2014 1:02 pm

Today I received defective frames again, same problem, the hinge on the right side of the nose piece again did not lock. I had went to a local Sunglasses Hut to be sure, on the Persol 714s, that both hinges did lock. I wasn't going to complain, obviously, about the original order if both hinges were not supposed to lock.

Larum said he's going to contact Persol and get back to me, hopefully, in a few days. I ordered these in March so I'd have them for a vacation in mid-May, but it looks as if I may not get them by then.

My biggest problem is why no one seemingly checked the same thing the glasses were returned for in the first place. Otherwise Persol has an unusual defect, that, when possibly jostled in shipping, the right hinge breaks. If that's the case, then the manufacturing and finished piece are very low quality, far too low to justify the price of these sunglasses.

I know that Persol has many of their frames on backorder; the Sunglasses Hut person told me this and my wife ordered a pair on line (not from Optics Planet) and they, too, contacted her and told her it could be another 30 days before she got her glasses.
keithbum
 
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Re: order replacement follow up Persol sunglasses

Postby dannyv on Mon May 05, 2014 9:17 am

Hi Keith,

I believe we might be working on a resolution for this. Please feel free to contact me directly with any further issues regarding this order.

Dan V. at 800-504-5897

Thanks again!

keithbum wrote:Today I received defective frames again, same problem, the hinge on the right side of the nose piece again did not lock. I had went to a local Sunglasses Hut to be sure, on the Persol 714s, that both hinges did lock. I wasn't going to complain, obviously, about the original order if both hinges were not supposed to lock.

Larum said he's going to contact Persol and get back to me, hopefully, in a few days. I ordered these in March so I'd have them for a vacation in mid-May, but it looks as if I may not get them by then.

My biggest problem is why no one seemingly checked the same thing the glasses were returned for in the first place. Otherwise Persol has an unusual defect, that, when possibly jostled in shipping, the right hinge breaks. If that's the case, then the manufacturing and finished piece are very low quality, far too low to justify the price of these sunglasses.

I know that Persol has many of their frames on backorder; the Sunglasses Hut person told me this and my wife ordered a pair on line (not from Optics Planet) and they, too, contacted her and told her it could be another 30 days before she got her glasses.
Danny @ OpticsPlanet

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