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Problem with Celestron Astromaster 90 EQ

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Problem with Celestron Astromaster 90 EQ

Postby waruf on Sun Oct 23, 2011 1:47 am

Hi!
My Astromaster's dew cap is always coming out removed slightly whenever I remove the lens cap from the front part of OTA and it's very loose. The next thing is there are very hard dents,scratches and white patches in both the counter weights and in some places on the mount the paint is removed. Inside the telescope box, the small packages containing the counterweights were severely damaged internally when I opened the box. And the telescope package was not packed into one of your boxes with cushioning materials though Optics Planet's agents assured me that it would be packed compulsorily into one of your boxes. On the whole I am not at all satisfied with the item in any way. Please help me with your suggestions on how I can proceed with this issue.
waruf
 
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Joined: Sun Oct 23, 2011 1:29 am

Re: Problem with Celestron Astromaster 90 EQ

Postby Jne_K on Sun Oct 23, 2011 6:28 am

Sorry about the problems. Please contact OP customer service so they can arrange an exchange for another complete telescope.
Thanks for posting with us
Joanie K - Your personal optics expert

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Re: Problem with Celestron Astromaster 90 EQ

Postby waruf on Mon Oct 24, 2011 2:05 am

But, Joanie, the telescope has been brought to India. It was delivered in New York at my friend's house on 26th of September. The telescope is damaged internally, though it's carton is in good condition outside. Also, the telescope doesn't look new and I suppose that they have sent a restocked telescope which had been previously returned by some other customer in the United States. I don't know what to do???
waruf
 
Posts: 4
Joined: Sun Oct 23, 2011 1:29 am

Re: Problem with Celestron Astromaster 90 EQ

Postby Jne_K on Mon Oct 24, 2011 8:04 am

Again, sorry for the problems.

You should still contact OP customer service and discuss it with them. There is also Celestron as an option. I can give you technical advice and info, but, unfortunately, I don't have the authority to speak for OP customer service. I can tell you, though, that it has been my experience to never ship a telescope overseas. It is too risky - the odds of damage are too high - and it also causes warranty issues. Not much help, after the fact, I know, but I mention it for the sake of others who may read this post. Your first step, though, is to visit with OP customer service.
Thanks for posting with us
Joanie K - Your personal optics expert

Forum: http://www.opticsplanet.com/msgboard
Blog: http://blog.opticsplanet.com/
Store: http://www.opticsplanet.com/

Phone: (800) 504-5897
Fax: (847) 919-3003
Jne_K
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Posts: 7665
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Re: Problem with Celestron Astromaster 90 EQ

Postby waruf on Mon Oct 24, 2011 11:02 am

Surely I will contact them and tell you the status.
Thanks for assisting me in this.
waruf
 
Posts: 4
Joined: Sun Oct 23, 2011 1:29 am

Re: Problem with Celestron Astromaster 90 EQ

Postby waruf on Mon Oct 24, 2011 2:31 pm

Hello Joanie!

I spoke with one of your customer service representatives and they asked me to return back the item to my friend in New York as early as possible so that he can send it to your returns center within 10 days. I am really satisfied with the service and assistance as they've agreed to take back the item though the 30 days are going to expire tomorrow. I extremely thank you for guiding me in this. Hereafter, I should ship the telescopes only through UPS or Fedex for safety.

Bye!
waruf
 
Posts: 4
Joined: Sun Oct 23, 2011 1:29 am

Re: Problem with Celestron Astromaster 90 EQ

Postby Jne_K on Tue Oct 25, 2011 7:47 am

That's wonderful. So glad it worked out for you.
Thanks for posting with us
Joanie K - Your personal optics expert

Forum: http://www.opticsplanet.com/msgboard
Blog: http://blog.opticsplanet.com/
Store: http://www.opticsplanet.com/

Phone: (800) 504-5897
Fax: (847) 919-3003
Jne_K
Site Admin
 
Posts: 7665
Joined: Wed Sep 24, 2003 3:09 pm