We don't deal in telescope repair or servicing, so can't help on that, directly. If you can find the brand on the telescope, that would be a place to start as it might be possible to return it to the manufacturer, though on something that old I have my doubts. The best solution is to try to contact a local astronomy club in your area. Every club I've been in has at least a few members that can fix just about any kind of telescope problem and most members can at least diagnose such problems. Check this link or this link to see if there is one in your area.
Best of luck.
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