You should not have those types of problems with a new telescope. Problems can sometimes arise sometimes in the shipping of telescopes as they are very heavy and quite delicate. I would suggest contacting the place you bought the telescope and get a return number. If you bought it from us at Opticsplanet, please feel free too e-mail us at firstname.lastname@example.org
. We will issue you a return number and exchange your telescope for you. I hope this helps you out. Have a great day!