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First and probably the LAST time purchaser with Opticsplanet

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First and probably the LAST time purchaser with Opticsplanet

Postby rtrmugenxb49 on Wed Nov 23, 2011 1:28 am

Dear Opticsplanet,

I ordered a DNZ Freedom reaper mount off their ebay store on November 15th and paid for it immediately. About 3 hours later i received an email saying my package has been sent, i was pleasantly surprised by their speed. However thats where my positive experience ends. It has been exactly a week today and i was getting antsy because i have a shooting trip coming up that i had planned for months in advance. So i emailed Opticsplanet through ebay asking them when my mount was getting here. The customer rep replied to me that me mount was sent TODAY!!!!! Really? 7 days after i paid for the item which came along with a shipping confirmation they finally told me it has been shipped again?!!. I cannot believe this, i thought i read wrong on the shipping because it said it the estimate date will be no later than the 23rd. I checked the "new" tracking number and it said it will be here next weds.... NOV 30!!!! The worst part is that they used UPS GROUND!!!!!! REALLY? after knowing that you guys messed up, you guys still use the slowest service available for something that weights less than a pound. I just want to let you know that this little mistake has pretty much ruined my Thanksgiving! I needed the mount for a rifle i just purchased, and being a full time worker and full time student this is the only trip that i have time for this year. In the end I managed to save 5 bucks..... but at the cost of being unable to fire my rifle.

-Jack
rtrmugenxb49
 
Posts: 1
Joined: Wed Nov 23, 2011 1:09 am

Re: First and probably the LAST time purchaser with Opticsplanet

Postby sandrom on Wed Nov 23, 2011 3:08 pm

Jack,

I'm sorry to hear about this. I also saw your PM on CalGuns. I've got one of our supervisors looking into this. While eBay sales are handled by another team, he'll see what he can do.

Alessandro M.
sandrom
 
Posts: 10
Joined: Fri Nov 26, 2010 2:29 pm

Re: First and probably the LAST time purchaser with Opticsplanet

Postby WD0FIA on Thu Mar 15, 2012 6:50 pm

Ditto! Ordered and item on March 4th, supposedly shipped the 5th, now on the 15th I am told it is on hold................
WD0FIA