Poor Customer Service. Lies Told.
Not feeling good about the phone call, I sent an email a few hours later to confirm the order had indeed been cancelled. The lady who replied to the email said it "might" have been; John had put a stop notice in but a lot of times the order ships anyway. And did it? Of course it did! I am sure they figured if the order shipped there is a good probability of me just being lazy and not sending it back. Today, 4 days later, I got a notification that the product shipped.
So to recap, what I pressed submit on and what the order said was shipping was wrong. Calling just an hour and a half later does not get the order cancelled, even when it doesn't ship until FOUR DAYS LATER!!
The service is horrible and it is better to just buy from a local store or the manufacturer rather than go through a middle man that apparently has to little to no control of the middle.
Don't go through these people. Their service is absolutely horrible. After sending this complaint all I got was a lame response about how they take pride in fast order confirmations - Yeah you take money fast I get it. I have filed complaints with the BBB and continue to spread the word about the poor service.
- Posts: 1
- Joined: Thu Sep 12, 2013 12:14 pm
- Posts: 3
- Joined: Fri Sep 13, 2013 6:45 am
Christopher at Opticsplanet called me this morning and addressed the problem: The glasses are actually Non-Polarized and there was a glitch with the shipping wording. He apologized, said he spoke to his rep and also would cover the return shipping and a discount if there was anything wrong. I guess I cannot really ask for more than that, except I wish it had happened before I blew my top!
I'm glad to see the issue was resolved and that you're happy about it! Still, we should not have messed up in the first place, and I'm sorry about that. Let us know if you need anything else!
I don't know if someone else has contacted you about that, but I'm sorry for the frustration and lack of a resolution up to this point. In case you haven't been contacted recently, I've escalated your order and I'll do my best to make sure it gets taken care of ASAP!