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Patience pending

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Patience pending

Postby Greg N on Fri Sep 13, 2013 12:27 pm

Placed order for two Items also listed in stock, And every day I check online it states order is PENDING. This order was placed Aug. 26 and my credit card debited the next day. I have talked with 3 operators and sent 2 emails, All have said the new Warehouse is the hold-up and it is a Logistics Dept. issue. Nobody will give me a ship date or let me speak to a Supervisor. Almost 3 weeks for items that were in stock and have not shipped is unacceptable. That's why my patience and Loyalty as a customer is pending.
Greg N
 

Re: Patience pending

Postby AdamC on Fri Sep 13, 2013 12:43 pm

Hi Greg,

I'm sorry about the delay on your order. Can you please provide your number? I'll do my best to make sure this gets taken care of right away!

-Adam C
AdamC
 

Re: Patience pending

Postby Greg N on Fri Sep 13, 2013 1:02 pm

#4428464 Thank you
Greg N
 

Re: Patience pending

Postby greg N on Mon Sep 16, 2013 9:04 am

Well, Day 22 and still nothing has shipped, I still receive e-mails everyday wanting me to buy something. Hmmmmm.
greg N
 

Re: Patience pending

Postby Greg N on Mon Sep 23, 2013 11:45 am

Well day 29 and order is still pending. I finally spoke with a supervisor last week and he was going to get things happening by the end of the week. Friday came around with no emails or phone calls. I left two phone messages and a email with negitive results. I received a email saturday by a customer Rep. with the same lame explanation as before. He also stated if I didn't want to hold any longer he could ATTEMPT to refund my money. WOW!!!.

When I ordered these items 29 day's ago, They were in stock. My credit card was debited and I expect the items I now paid for to be shipped. 29 day's later and my order is still pending and with same excuse, A new warehouse run by a third party, and it's Logistics problem.

These items should have never been advertised in stock!!, If you can't deliver. I believe 29 days has been more than enough time to complete this order.
Greg N