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Always on back order!!!!!!!!!!

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Always on back order!!!!!!!!!!

Postby ironsights on Wed Feb 12, 2014 11:46 pm

Every time I order from this site.......it always ends up on back order!

Why the hell don't they have a status indicated before ordering.
I always find out week or so later when I haven't received it and check status!

This is the last time I order from these guys!
ironsights
 
Posts: 1
Joined: Wed Feb 12, 2014 11:43 pm

Re: Always on back order!!!!!!!!!!

Postby AdamC on Thu Feb 13, 2014 11:28 am

Hi ironsights,

I'm sorry that you've had trouble with backorders! We do our best to keep as much in stock as possible, but sometimes the more popular products in our store can be delayed due to demand. We also provide a "Check product availability" function below each product in our store, which will give you an estimated ship time and let you know if a product is in stock.

With that being said, I hate to see that you've had so much trouble. Mistakes happen and we want to own up to it. If you pass on your most recent order number, I'll have it looked into right away and see if we can work out something awesome for you. We'll also use your feedback to see if we can improve some of the processes in the future. If you're constantly having trouble, we've got to adjust for it!

Again, I apologize that you've had problems with our system. I look forward to getting this resolved ASAP!

-AdamC
AdamC
 

Re: Always on back order!!!!!!!!!!

Postby thinkers on Wed Apr 09, 2014 3:25 pm

I just had something like this happen. Nowhere did it say the item was out of stock. I even clicked on the "check availability" and it gave a shipping time estimate but did not say in stock or out of stock. I assumed because it was free shipping that 7+ days was reasonable. Then today I get the call from you guys telling me its out of stock, "just in case you didn't see it was out of stock when you ordered". Where does it give that info? "check availability" only gives me a shipping estimate, not whether you guys actually have the item in stock or not. So now we play the waiting game. Not angry here, but a little disappointed.
thinkers