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Incorrect components offered in "package bundles"

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Incorrect components offered in "package bundles"

Postby Fleet on Thu Feb 11, 2010 7:29 am

Purchased a Yukon Digital Night Vision Ranger. Offered on your webpage was a 2x lens that can be added to create a package bundle deal. I purchased the extra 2x lens to complete the bundle. After testing the Ranger with the original lens I tried to remove the original lens and a piece of the lens broke off into the housing body. Not good. I called Yukon to discuss the problem and they said the objective lens on the Ranger was not removable. I would have to pay for repairs myself. Your webpage implies that the optional lens and other accessories are compatible with the main unit and that is false. I called your customer service and they bascially said take a hike, you are out of the 30 day return window. Purchased Jan 7. Asked to talk to a manager (someone named Nichols) and have not received a call back. So basically I trusted that Opticsplanet knew what you were selling and I was wrong. I am now stuck with a broken Ranger and an extra lens for some unit that I don't even own.
Fleet
 
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Re: Incorrect components offered in "package bundles"

Postby Steven_L on Fri Feb 12, 2010 4:52 pm

Sorry you were confused. The lens is for the NVMT unit, as stated. Since you ordered an item that wasn't for your unit you may return it if it is in new condition, even if it's a bit past the 30 day window. Reference this forum post. You will have to give customer service a call at 800-504-5897. I can't get your Ranger fixed for you, though, sorry.
Aim Hard!

Steve at OpticsPlanet
http://www.opticsplanet.net

Phone: (800) 504-5897
Fax: (847) 919-3003
Steven_L
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