Problem with my order #1348383
We appreciate your business and are happy to serve you. There is no need to be worried. Please give us a call at 1-800-504-5897 option 5 for the Eyewear Dept. I don't see any email from you but our line is always open for status and order inquiries.
We are happy to update you as soon as we hear from you.
I am surprised and sorry you feel this way especially since I emailed you today in regards to your order. My correspondence have explained the reasons for the delay which was very professional. Please respond to my emails so that I can assist you further.
I look forward to receiving your email. Have a wonderful day!
Sometimes the 2-3 weeks that our customers read and agree to when placing a prescription order can be ignored or forgotten. When delays occur this can further cause frustration. I am excited to give you the tracking number this afternoon. Please remember that your order now must travel from the US to Pakistan. This of course will take time.
We are very sorry for the delay.
Let me please step in to your conversation. I am a Team Leader here in Eyewear Group. I looked into your order and your order is shipping out to you later on today. It is being shipped directly to you in Pakistan. I will make sure that you get an email with a tracking number as soon as the tracking information is available in our system.
I want to apologize for the delay on your order and will be happy to give you a 10% off your next order with us. Please call me directly to redeem the discount at 800-504-5897. You can just ask for Kristina.
- Posts: 114
- Joined: Fri Jun 27, 2008 6:30 am
JLM2000 wrote:I've been waiting almost three weeks hoping to get tracking information on my order too. I've only received an email confirming my order and one which thanked me for my purchase and asked that I review and comment but no tracking information. I have no idea as to the status of my order and the "check order status" page is useless.
Thank you for the post. I am happy you let us know because we can't help if we're not made aware. Please send me the order number and I will get you the answers you deserve. You are welcome to call us at 1-800-504-5897 option 5 for the Eyewear Dept.
I am looking forward to working with you.