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Will my order ever get here?

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Will my order ever get here?

Postby JayM on Fri Jan 27, 2012 6:56 pm

I ordered over a month a go and still no sign of my shades

Before i even placed my order, i talked to one of the sales reps and asked him if i placed an order will it get here before the end of January. He assured me that it would be here before the end of the month.

Well it's now the 27th, and looking at my order tracking info, there's no signs of it even being done.

I've had shades shipped from Japan come faster than this...
JayM
 

Re: Will my order ever get here?

Postby JayM on Mon Jan 30, 2012 7:48 pm

Wow i thought they would be ready after the weekend was over

still no signs of them being done, unbelievable....
JayM
 

Re: Will my order ever get here?

Postby larumd on Tue Jan 31, 2012 9:22 am

Hello Jay,

Could you give me something to reference your order like a order number? I will be happy to get you the answers you need.

Thank you so much.
larumd
 
Posts: 1346
Joined: Wed Feb 10, 2010 1:40 pm

Re: Will my order ever get here?

Postby JayM on Tue Jan 31, 2012 10:18 am

1650774
JayM
 

Re: Will my order ever get here?

Postby larumd on Tue Jan 31, 2012 3:33 pm

Hello Anthony,

Ray-Ban had a lengthy backorder on the Ray-Ban Original Wayfarer in your size and color. It then became discontinued. We tried to help by placing a new order for the frame from Italy because they had remaining stock available. Italy shipped the order on the 28th of January. It should be at the lab on Monday. Please call me and let me know if you still want to wait with us.

1-800-504-5897 ext 320.
larumd
 
Posts: 1346
Joined: Wed Feb 10, 2010 1:40 pm

Re: Will my order ever get here?

Postby JayM on Tue Jan 31, 2012 5:11 pm

Absolutely the worst costumer service i've ever encountered online.

1.Before I even placed the order back in December, you guys should have let me know that you didn't have shades in stock, either directly on the product page or in an email. Your CS reps assured me that my order would get here before the 1st of Feb. (which was a lie).I even emailed several of your CS people to ask what is going on with my order, and they told me that i should be receiving my shades within a couple of days.

I don't mind when things take time to get here or when an issue occurs. I just don't like being lied to. I was lied to since the beginning, not one person told me the truth.

Never again will i order from you guys....
JayM
 

Re: Will my order ever get here?

Postby larumd on Wed Feb 01, 2012 8:47 am

I can understand that you are frustrated. However no one tried to lie. We are not the manufacturer of the frames. We are also waiting for their arrival. Did you want to wait for the order or should we cancel and refund you? Please let me know before the frame arrives and work continues.

1-800-504-5897 ext 320.
larumd
 
Posts: 1346
Joined: Wed Feb 10, 2010 1:40 pm

Re: Will my order ever get here?

Postby JayM on Wed Feb 01, 2012 12:09 pm

"The frames are at the lab for fabrication and all is proceeding normally with your order"

This is what Daniel C told me.

Obviously he wasn't telling the truth.

And no I wanted to cancel. Still waiting on my money to be returned to my account
JayM
 

Re: Will my order ever get here?

Postby JayM on Wed Feb 01, 2012 1:01 pm

Now you guys are playing with my money! I recived an email earlier today letting me know that the credit to my account as been returned. Checked my bank statement, no money. Called Wells Fargo to see if I had any pending transactions, they told me I had none, and that if someone did try to put money in my account it should at least show up in my pending transactions.

First, you can't get my order right, now you won't even give me my money back!
JayM
 

Re: Will my order ever get here?

Postby larumd on Wed Feb 01, 2012 2:10 pm

Anthony,

When I spoke to you on the phone this afternoon I told you that certain banks take longer than others to show a credit. Did you ask you bank how long it would show up? I advised you to do that. Some can take 2 business days to show up. I know mine does. We have in fact issued you a credit.

We are not in the business of lying or stealing. There was a delay in frame and your credit has been issued. We did not receive an A+ rating with the B2B with shady practices.

As always I am happy to answer all other questions 1-800-504-5897 ext 320.
larumd
 
Posts: 1346
Joined: Wed Feb 10, 2010 1:40 pm

Re: Will my order ever get here?

Postby larumd on Tue Feb 07, 2012 8:44 am

Anthony,

I wanted to make sure your bank released your refund. Did you get it? Just wanted to follow up with you.

Have a great day!
larumd
 
Posts: 1346
Joined: Wed Feb 10, 2010 1:40 pm


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