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Progressive lens measurements

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Progressive lens measurements

Postby Elsinore on Wed Mar 12, 2014 6:13 pm

Hello. The order screen requires several measurements for ordering progressive lenses with the frames I've picked out. I have most of the measurements required from the optometrist except Segment Height, Distance Pd. and Near Pd., which the site notes must be measured with the frames on your face. Not sure how to order frames and lenses if they must be in-hand to obtain the measurements needed before you order them. (?) Anyhow, I've got other measurements, like bridge, temple, etc… Wondering if someone might help me fill in those other three measurements. Have left two messages with the 1-800 number but no call-back. Have also left a message with the Eyewear Team (?) but still waiting. Not feeling very confident about ordering something as important as prescription eyewear from this company at this point. Thanks for any help.
Elsinore
 

Re: Progressive lens measurements

Postby Elsinore on Wed Mar 12, 2014 6:41 pm

Yikes. Just Googled Opticsplanet.com and found hundreds of complaints. (Also found several good reviews, but mostly on this site.) Most of the complaints dealt with the site listing items as "shipping in 2-3 days," when items weren't in stock at all and were unavailable for months or discontinued. Having major second thoughts about ordering prescription glasses here now.
Elsinore
 

Re: Progressive lens measurements

Postby Elsinore on Thu Mar 13, 2014 8:18 am

Have decided to purchase from Go-Optics instead of here. This forum appears unmoderated; posts are years old; cannot get anyone on the phone or a call back. Gooptics.com has tons of user-friendly information describing pupillary distance (the measurements I was trying to get information on here), and someone answers the phone! Their site also includes vital information on the frames themselves, which is missing here, such as the length of the earpiece, bridge width, etc. Afraid if the online reviews of this site are any indication, my negative experience noted in these posts will be removed. Bye Optics Planet. Not sure why I was considering buying $400 prescription glasses from a company that specializes in laser beams for hunting rifles.
Elsinore
 

Re: Progressive lens measurements

Postby larumd on Thu Mar 13, 2014 8:19 am

Elsinore wrote:Hello. The order screen requires several measurements for ordering progressive lenses with the frames I've picked out. I have most of the measurements required from the optometrist except Segment Height, Distance Pd. and Near Pd., which the site notes must be measured with the frames on your face. Not sure how to order frames and lenses if they must be in-hand to obtain the measurements needed before you order them. (?) Anyhow, I've got other measurements, like bridge, temple, etc… Wondering if someone might help me fill in those other three measurements. Have left two messages with the 1-800 number but no call-back. Have also left a message with the Eyewear Team (?) but still waiting. Not feeling very confident about ordering something as important as prescription eyewear from this company at this point. Thanks for any help.


Good Morning! Thank you for posting. We succeed in calling back all voicemails that are left for the Eyewear Group. This is a service standard. As a rule we will call back within 24 hours but if the customer doesn't return the call or doesn't have for example a voicemail set up we cannot keep calling. If that applies to you please know that we tried. In truth the only measurement that requires the frame is the segment height. This is the location of the "line" which determines the amount of lens that will be used for Distance and Reading. To acquire this you can order the eyewear in non-prescription and take that in to your optician. The distance between your pupils (PD) will remain the same with or without your frame. For clarity the near PD is the measurement of your pupils when you look down to read. Posted on our website are how to guides that explains these few important measurements and how to obtain them.

Feel free call me at 800-504-5897 ext 320 to discuss. My name is Larum.
larumd
 
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Re: Progressive lens measurements

Postby Elsinore on Thu Mar 13, 2014 8:28 am

Hi Larum: Thank you for your kind reply. A bit baffled as to why Optics Planet sells progressive lenses when the frames must be in-hand to procure the segment height necessary prior to ordering. The number I left on voicemail three times is my personal cell number. Afraid I did not receive any call back. I do appreciate your nice reply, but will be purchasing elsewhere. :D
Elsinore
 

Re: Progressive lens measurements

Postby larumd on Thu Mar 13, 2014 8:45 am

Elsinore wrote:Have decided to purchase from Go-Optics instead of here. This forum appears unmoderated; posts are years old; cannot get anyone on the phone or a call back. Gooptics.com has tons of user-friendly information describing pupillary distance (the measurements I was trying to get information on here), and someone answers the phone! Their site also includes vital information on the frames themselves, which is missing here, such as the length of the earpiece, bridge width, etc. Afraid if the online reviews of this site are any indication, my negative experience noted in these posts will be removed. Bye Optics Planet. Not sure why I was considering buying $400 prescription glasses from a company that specializes in laser beams for hunting rifles.


It is your right to shop wherever you choose but please note that this forum is maintained daily during the Eyewear Groups normal business ours and negative comments are not removed. Our faithful members would agree. Sorry your experience was negative. Thank you again for your posts.
larumd
 
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Re: Progressive lens measurements

Postby Elsinore on Thu Mar 13, 2014 12:21 pm

UPDATE: This morning I received a nice call from larumd, who thoroughly explained the Distance and Near Pupillary Distance measurements on my prescription, as well as my options for obtaining an accurate Segment Height measurement. He also checked availability of the frames and discussed the delivery timeframe. I appreciate the call and the help, and have decided to give Optics Planet a try. I just placed the order online. Feeling much better about things after speaking with him. Hope this turns into the good experience described by others here.
Elsinore
 

Re: Progressive lens measurements

Postby larumd on Mon Mar 17, 2014 8:00 am

David,

It was great to talk to you. As soon as your order ships we will send you an email with tracking information.
larumd
 
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Re: Progressive lens measurements

Postby Elsinore on Wed Mar 26, 2014 11:37 am

UPDATE: Two weeks after my credit card was charged, frames are still not at their lab. Supplier didn't have them, so they were ordered from an overseas manufacturer. (Online chat help person said frames were at OpticsPlanet's lab and being fitted with lenses, which wasn't true.) Phone support person this morning said the original ETA of early this week stated by Larum D. on the phone was not accurate and there is no current estimate on time of arrival. I was also told that if there was a delay and the delivery time could not be met, I would be notified, but I wasn't. I'm not counting on receiving them within a week, which puts me in a bind because I made plans based upon their promise. Frustrated at the inaccurate information and the fact that the company sells items it doesn't stock or have any idea if it can obtain. Doesn't look good for receiving my glasses in the 2-3 week delivery timeframe promised. Disappointed and angry at myself for not ordering from Go-Optics. I'm prepared for the nice response to come about how "in very rare situations a product may be delayed or become unavailable." :roll:
Elsinore
 

Re: Progressive lens measurements

Postby larumd on Wed Mar 26, 2014 3:02 pm

Of course you can expect a nice response from a company that cares. The frame is on its way to the lab and should be there any day now. I explained that the order can take 2-3 weeks. As of now the order is not late which is why you have not been contacted. Of course you can still cancel for a full refund and shop at the retailer of your choice if you do not want to wait another week. And as always David, you can reach me with the given contact information at 800-504-5897 ext 320. 8)
larumd
 
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Re: Progressive lens measurements

Postby Elsinore on Thu Mar 27, 2014 4:10 pm

Appreciate the reply from Larum. Of course I'll give it the full 3 weeks. Status page still says "item ordered," but maybe they can make it. Can't drive with my current broken glasses, so hoping all the worry is for nothing.
Elsinore
 

Re: Progressive lens measurements

Postby larumd on Mon Mar 31, 2014 9:18 am

The frame is at the lab and the lenses are in process. Yes, worrying was for nothing because I thought I had addressed this before you placed the order. I guess I am losing my touch. 8) But, as always I am happy to help.
larumd
 
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Re: Progressive lens measurements

Postby larumd on Wed Apr 02, 2014 8:20 am

David,

Your order is expected to ship today or tomorrow. It's currently in final inspection. As promised I will have tracking information emailed to you as soon as it's available.
larumd
 
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Re: Progressive lens measurements

Postby Elsinore1 on Thu Apr 10, 2014 10:29 am

My account on this forum got deleted somehow, but I was able to create another one to post this final update.

My order arrived in good shape. I was concerned at first, as the glasses were placed in the shipping box unwrapped, with the lenses outward resting against the side of the box so any good knock could have damaged them. The empty glasses case, clear plastic bag and cleaning cloth were separately boxed, so not sure why the glasses weren't shipped in their case and box, but no worries. The frames I received are different than shown in the photo. They have a silver logo piece at the end tip of each earpiece, but I understand manufacturers can change this.

For those considering ordering prescription eyewear from OpticPlanet, don't worry about the "Order Status" page on this site. One minute after placing my order, that page stated "Item Sent to Fulfillment" and (in a separate area) "Item Ordered." Those two status messages remained the same for nearly a month and remain the same today as I type this, despite having received the product yesterday. This "status" is likely auto-generated and isn't updated. Two weeks into the order, the folks on the phone stated incorrectly that the frames were at the lab when they had yet to be shipped from Europe. The whole thing is kind of a crapshoot. I would recommend placing the order and then forgetting about it, as most frames must be ordered from the manufacturer, who may or may not have them or ship them in a timely manner. I don't believe there is any way on the site to tell if a frame is in stock or must be ordered from elsewhere. The "shipping times" appear to be auto-generated estimates and will likely vary for each frame. The product you receive may or may not exactly match the photo on the site. Not the greatest experience. It took a month, but I'm happy with the price and did receive the product intact.

Thank you for the help.
Elsinore1
 
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Re: Progressive lens measurements

Postby larumd on Thu Apr 10, 2014 3:03 pm

Dave,

Glad we were able to speak on the phone. As explained our orders take 2-3 weeks. Of course some are faster and some are delayed due to backorders and such. We try hard to infom a customer of any delay and incovenience. We also have stock status on our sight for non-custom merchandise. I spoke to the lab who assured me that if a frame comes with a case it ships in a case to ensure protection. I must apologize if yours was not. We don't change status' to reflect every step of production only because our customers are informed that a custom order takes 2-3 weeks.

You ordered the DSquared DQ5123-7003 (Black/Crystal Frame) Please take a look at the link and product page. There is no gold accent on that model. You must have wanted the Havana model. It certainly is no crapshoot.

I hope this addressed the issues for you and the readers. Thanks for sharing your experience.
larumd
 
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Re: Progressive lens measurements

Postby Elsinore1 on Thu Apr 10, 2014 4:17 pm

Thanks for the call and the nice post. Don't want folks to interpret my "crapshoot" comment as overly negative, as it pretty much applies to the uncertainty of ordering anything sight unseen online. I did order the Dsquared DQ5123-7003 (Black/Crystal Frame) and received exactly that. :D There is a square SILVER logo (see post) at the end tip of the earpieces, about 1/4-inch x 1/4-inch, that sits right above the back of your ear when the glasses are worn, that doesn't appear in the photo. It is covered by my hair when the glasses are on and is no big deal. If you have the frames available to look at, you can compare them to the photo to see what I'm talking about. But again, this is not a worry on my end and is out of OpticPlanet's control if a manufacturer alters a product slightly from its promotional image.

The glasses did indeed ship in 3 weeks. It was my error in assuming they would ARRIVE in 3 weeks. The additional week was UPS ground shipping. Thank you again for your responses and help. As I noted, I am happy with the price and the product, and I can drive again! :lol:
Elsinore1
 
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Re: Progressive lens measurements

Postby larumd on Fri Apr 11, 2014 10:18 am

Thank you for clarifying.
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