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HOLD - Compliance Review

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Re: HOLD - Compliance Review

Post by Trevor_B on Mon Mar 28, 2011 2:03 pm

the system probably picked up that the order was coming from an international IP address. Internet companies, such as us, are targets for fraud. So if the credit card information is being used internationally we want to just verify that the card was not stolen and that you are the owner of the card. We just want to take every precaution with our customers to guarantee the security of their information.

HOLD - Compliance Review

Post by JesseC92 on Mon Mar 28, 2011 7:55 am

I ordered a Eagle Stock Pack and an EGW Rail and the order status says that, and I talked to someone and she said that the "Compliance Department" might want to ask me some questions because the order was placed from out of the country. I am in Germany for a while because my girlfriend is German and I'm visiting her, but why would there be a compliance problem if I live and was born in the US, the order is billed to the US, AND it is being shipped to my house IN THE US?