Attention Holiday Shoppers!
OpticsPlanet wants to make your holiday gift buying easy and convenient. Our Extended Return Policy is one way we help spread holiday cheer. For orders placed between November 1st and December 24th, 2013, our return policy has been extended through January 15th, 2014 or up to 30 days after your order is received, whichever is later.
In addition, this holiday season, OpticsPlanet is making your returns even easier! To take the worry and hassle out of returns and exchanges, we are offering FREE return shipping for most items in domestic orders placed between November 13th and December 24th, 2013. To take advantage of our special offer, simply follow the regular RMA request process and select the "Print a FREE pre-paid shipping label" option in the Return Method section. It's as simple as that! Standard return requirements and exceptions apply.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for an exchange or full refund.
Please complete a RMA Request Form for all returns. Upon completion, print and attach the RMA Tag to the outside of the box and return the merchandise within 10 business days to ensure that your exchange or refund is processed in a timely fashion.
Detailed responses to the most frequently asked questions regarding our Return Policy are shown below:
How do I complete a Return Merchandise Authorization?
OpticsPlanet has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return an item, please follow these steps:
- Fill out and submit a RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form.
- Upon submission of the RMA Request Form, the Return Instructions and Merchandise Return Summary page appears. This page contains the RMA number that is active for only 10 business days.
- Pack the item(s) securely using the original packing material. Please note that OpticsPlanet is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx).
- Please include the Return Summary in the box.
- Attach the "Merchandise Return Tag" to the outside of the box along with a copy of the shipping label.
- Please insure the package for the full merchandise value and return all promotional materials, accessories, manuals, etc. that were included with the original shipment.
You will be notified via email once the return is received and processed with all information about your exchange or refund.
It is recommended that customers insure packages for their full value as OpticsPlanet is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.
What is the processing time on returns?
OpticsPlanet processes all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
What requirements does OpticsPlanet have in order to return goods?
All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.
OpticsPlanet requires the return of all promotional items and/or gifts included with your purchase, including free gift certificates with purchase. For example, if a pair of binoculars arrives with a free flashlight included, both items must be returned before processing an exchange or refund. In addition, OpticsPlanet is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received, OpticsPlanet reserves the right to charge an additional $6.99 to send the package back to the customer.
Any gift certificate issued as a free gift with qualifying purchase is void upon the return of qualifying product. Gift certificate is deemed returned with product return. If gift certificate is used upon return, OpticsPlanet reserves the right to refuse return or refund the customer less the amount of the gift certificate issued.
We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage. Charges associated with returning items to OpticsPlanet are the responsibility of the customer unless the item is defective or the wrong item was shipped.
All exchanges and returns require the creation of a Return Merchandise Authorization number. For more details, please review our Return and Exchange Instructions.
Please note certain items may require additional documentation at the time of return. For example, the Automatic Knife Return Certification may be required for certain knife returns.
Does OpticsPlanet charge restocking fees?
OpticsPlanet does not charge restocking fees for most items sent back within 30 days of receipt. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and Return Instructions are followed. Unfortunately, there are certain items that OpticsPlanet is unable to exchange or refund. For more information, please review the Return Policy Exceptions.
OpticsPlanet reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions. Please note that OpticsPlanet reserves the right to refuse any returns received in non-sellable condition. Additionally, OpticsPlanet reserves the right to charge additional fees if an item is not returned in its original packaging.
Can I exchange my product for another item?
OpticsPlanet will gladly fulfill an exchange whenever you are not fully satisfied with a purchase within 30 days of receipt. Please ensure the returned item is in NEW condition (i.e., not used, opened, broken or tested) and does not fall under our Return Policy Exceptions. Please review the Return and Exchange Instructions for more detailed information on generating an exchange.
How do I obtain a refund?
To obtain a refund, please adhere to our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.
OpticsPlanet proudly ships most orders free of charge for orders over $29.95. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than OpticsPlanet, e.g., customs or brokerage fees.
Upon approval, OpticsPlanet refunds customers via the original payment method. For example, if a customer paid via PayPal, any necessary refunds will be applied to the customer's PayPal account. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.
Can I drop off merchandise directly to OpticsPlanet's Northbrook, IL facility?
Unfortunately, to ensure that all returns are processed in a timely manner, OpticsPlanet is unable to accept returns dropped off by customers at its Northbrook, IL headquarters at this time.
How do I return a product that arrives defective or is not the item I ordered?
Contact us within 30 days of receipt if a package arrives with an incorrect item or if the product does not work properly. When such issues occur, OpticsPlanet furnishes a prepaid shipping label to our customers to cover all return shipping expenses.
To receive a prepaid label:
Please generate a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
Contact us immediately with detailed information about the source of the issue.
A prepaid label is sent to your email address within 1-2 business days with instructions on proceeding.
Customers are required to fill out an RMA form before a label is provided. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting OpticsPlanet for a prepaid return label first.
After you complete an RMA form and request a prepaid label, an email is sent to the account provided with the order, including a prepaid shipping label. Print out this label, attach it to your box and drop it off at the nearest carrier's facility.
Labels are sent via email by the shipping carrier. If you have not received a label as expected, please check your Spam folder. If the prepaid label still is not received, please contact us.
Once a return is received by OpticsPlanet, the Returns department will process the RMA according to our Return Policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, OpticsPlanet reserves the right to charge the customer's account the return shipping fees or refuse the return.
What if I want to return an item after the 30 days have elapsed?
Unfortunately, at this time OpticsPlanet is unable to accept any returns after 30 days elapse from the time of receipt. If you need to return an item after 30 days from receipt, please contact the manufacturer for possible repair or replacement options.
What are the exceptions to OpticsPlanet's Return Policy?
Unfortunately, OpticsPlanet is unable to accept returns or exchanges for the following:
- Installed goods, e.g., a riflescope mounted and/or assembled onto a weapon
- Oversized items, e.g., gun safes or massage chairs
- Customized or personalized products including, but not limited to, prescription eyewear (please see our RX Prescription Policy for more details) and customized riflescopes
- Gift certificates
- Special order items including promotional and corporate merchandise
- Hygienic products, e.g., mouth-blown game calls
- Hazardous items (as marked on our website)
Currently, OpticsPlanet charges restocking fees on the return of:
- Electronic products
- Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.
- Laboratory items
What is your Return Policy on Laboratory Products?
Return of any Laboratory products must be requested within 15 days and returned within 30 days from the receipt of the order.
Return requests for any Laboratory products must be pre-authorized prior to shipping the items back.
In order to be pre-authorized for a return, customers must fill out the RMA Form for a pre-authorization of the return and an OpticsPlanet Representative will contact the customer by phone or email within 1-3 business days to issue an RMA number and provide the Returns instructions, if the return is authorized.
If certain limitations apply, the authorization may not be approved for a return. These limitations are, but are not limited to:
- Custom-made or special-order products
- All chemicals
- Expired, refrigerated, radioactive or DEA-regulated materials
- Opened containers or any item NOT in its original manufacturer packaging
All Returns for Laboratory Products can be subject to a restocking fee of up to a 20%.
OpticsPlanet reserves the right to refuse the Return of any Laboratory products which do not have a pre-authorization.
What is your Return Policy on High-Value and/or Volume Orders? Are there any other items that are considered a Special Return?
The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to OpticsPlanet. Pre-authorization is also required for all Special Returns Orders which includes, but is not limited to, Human Touch chairs and gun safes.
All returns for these items may be subject to a restocking fee of up to, but not limited to 15%, if the return is accepted.
In order to be pre-authorized, customers must fill out the RMA form for a pre-authorization of the return. An OpticsPlanet Representative will contact you via phone or email within 1-3 business days to issue a RMA number and provide return instructions, if the return is authorized. Please note that the request for a return does not constitute authorization to return the merchandise and that OpticsPlanet reserves the right to refuse any return which does not have a pre-authorization.
What if I still have additional questions regarding the Return Policy?
Please feel free to if you have any questions via phone or email.