Im so mad at Camelbak and heres why; Just read the emails, and note the dates.
Received: 6/29/13 9:56:08 PM PDT
Subject: bottle pouch
Hello I recently purchased your bottle pouch coyote color tactical, however I noticed it had a small tear near the back molle webbing. I would like to either have the product replaced or repaired.
From: Camel Bak [mailto:firstname.lastname@example.org]
Sent: Sunday, June 30, 2013 22:29
To: Charles Mechling
Subject: RE: bottle pouch
Thank you for taking the time to write to us.
Were very sorry to hear about the problem you are experiencing with your purchase. Please click on the link below:
If your issue cant be resolved with a few replacement parts, please complete the Replacement Form so we can assist in replacing your item under the terms of the Got Your BakT Lifetime Guarantee.
We apologize for the inconvenience that this may have cause you. If you should have any further questions, please give us a call at the number below.
Sent: Sunday, June 30, 2013 6:11 PM
Subject: FW: bottle pouch
Hello Im forwarding this message to this department because I currently am overseas. My issue...