Review for Pocket Radar Personal Hand-Held Speed Radar, 7-375MPH Range PR1000

Author: Bob McLauchlan from Salem, Or on Aug 5, 2012
Pros:  quality product, customer service A+
Would recommend:  yes

Bob McLauchlan wrote:

After reading reviews, I decided this is just what I wanted for use at the Reno Air Races. The unit arrived within a few days and was packaged much like my Omega Speedmaster watch...very nice. It was a very solid little instrument. Batteries in and I was ready....except it did not "come on"...changed batteries..nothing. I had read some reviews that suggested the customer service was exceptional, so I guessed I would find out ! When I called Pocketradar in Santa Rosa, a gentleman by the name of Chris Stewart answered. He was very apologetic and asked me to do a very simple diagnostic....which confirmed a problem. He again apologized and advised he would get a new unit in the mail immediately......and with it would be return packaging for the defective unit. Within a day or two, a new unit arrived......and worked perfectly and just as advertised !! Not only did they quickly resolve the problem, but followed it up with an email, explaining exactly what the problem was with the first unit...which was not only very nice to know, but really tended to increase my feeling that this was truly a quality product. (a wire in the battery compartment was the problem) Pocketradar is certainly a very pleasant and conscientious company to do business with.... (and as it turned out, Chris Stewart, the gentleman that helped me....is the President of the company !!!!)