Reviews - Spot GPS Satellite Messenger SPOT-1 - Spot Satellite Messenger w/ gps Reviews - UO-ND-SPOT1

Author: Skeeter from Marin, CA on Jan 21, 2009
Pros:  None if you value your life
Cons:  Unreliable service, terrible customer service, expenseive
Would recommend:  no

Skeeter wrote:

Do not under any circumstances buy a SPOT unit! It is unreliable in a 911 situation, and customer service is the worst I have ever experience. Here is my story. I bought the unit for $200, and paid the $200 annual fee. I figured that if I ever needed it, the 911 feature could get me out of deep trouble, so it was worth the cost. I went car camping with my 4 little kids, ages 10, 8, 6 and 4. While I was on the trip, the unit sent out a 911 message due to a malfunction. The good news was that I really wasn't in danger. Here is the bad news: When the SPOT unit sends a 911 message, it does not actually go to 911. It goes to some call center in Houston. There, some dude gets the message and has to figure out what to do with it. From there, it is all down hill. In this case, the dude called my wife and told her my unit had sent an urgent 911 message, and were we OK? and did she know where we were? Of course, she freaked out, thinking the kids and I were dead somewhere. She had ...
Read full review / Product Info