OpticsPlanet is the premier online store of authentic prescription glasses, sunglasses, goggles, military eyewear and Rx inserts from all of your favorite brands. Our goal is to provide you with the best combination of price and service of any retailer. In addition to our unmatched value, we proudly offer Free Value Shipping to the contiguous 48 states on most orders over $29.95.
Detailed responses to the most frequently asked questions regarding our Prescription Eyewear Policy are shown below:
How can I place an order?
Ordering prescription eyewear with OpticsPlanet is simple and hassle-free. Orders can be placed online using our prescription form or over the phone with one of our Eyewear Experts.
When placing your order online, please type your prescription into our online form exactly as listed. To ensure that your order is accurate, please only use a prescription that is less than one year old and issued by a licensed optician. Please note that OpticsPlanet is not responsible for any mistakes caused by inaccuracies with your prescription information. For more information on how to enter your prescription information into our online form, please read our helpful online guide or feel free to send your information to email@example.com.
All orders require a Pupil Distance (PD). Please note that no orders will be processed without a Pupil Distance included. A standard Pupil Distance is between 54 and 70 millimeters for adults and 41 to 55 millimeters for children. Some prescriptions contain multiple Pupil Distances due to different measures for the right eye (OD PD) and the left eye (OS PD). Another reason for multiple pupil distances is the need to correct for both distance and near vision. In this case, your prescription will state either PD near or PD distance. Please contact your optician to decide whether you require progressive/bifocals or single vision eyewear. If your prescription contains multiple Pupil Distances, please enter this information in the comment section of our online form.
For orders requiring bifocals or progressive lenses, please make sure to include Segment Height when completing our online form. In addition, please make sure to choose a frame in advance and have it present during your eye examination so your local eyewear center can take correct measurements of your Segment Height. If you are in need of a frame in order for your local eyewear center to measure your Segment Height, please .
If you have any further questions about placing an order, please feel free to .
How do I make a change or cancel my order?
All prescription eyewear orders require us to charge your credit card prior to processing. Please ensure the accuracy of all information typed into our online ordering form as any changes made after submission to our lab will result in a 50% surcharge to your original order. Also, if you would like to cancel your order, please immediately. Please note that if our lab has already started working on your order, a restocking fee of 50% of the original order cost will apply.
How long will it take for my order to deliver?
Most prescription eyewear orders deliver in two to three weeks. In addition to our standard processing, OpticsPlanet also provides Rush (3-5 business days/$35 surcharge) and Expedited (8-9 business days/$25 surcharge) turnaround for orders for the following brands ONLY:
- Wiley X Prescription Sunglasses and Goggles
- Body Specs Prescription Sunglasses and Goggles
- Bobster Prescription Sunglasses and Goggles
- Sport RX Prescription Goggles
- ESS Prescription Inserts
- Revision Prescription Inserts
Please note that expediting your order will only accelerate the processing time and not the time that it takes for your order to deliver once shipped. If you have any questions about the status of your order, please .
What is your Return Policy for prescription orders?
In most cases, OpticsPlanet does not accept Returns of Prescription Eyewear customized to fit a customer’s prescription. In rare cases, OpticsPlanet accepts returns with proper approval. Please note that in this case, OpticsPlanet charges a restocking fee of 50% of the original order cost for all returns sent back within 14 days of receipt. Please note that no returns will be accepted after 14 days from receipt. If you believe that your order was not properly customized, please immediately. In the rare case that our lab made an error, OpticsPlanet will correct the problem for you.
If there are any concerns that a frame will properly fit prior to order placement, OpticsPlanet offers a Trial Program which allows you to try some of our most popular frames prior to purchasing. For more information, please review our Trial Program Information Page.
Can you fit my prescription to my current pair of frames or have them installed by a local optician?
OpticsPlanet is able to install new Rx lenses into your current frame. Please note that OpticsPlanet is not responsible for any damage that occurs to your frame during lens installation. In this case, OpticsPlanet will not replace the original frame nor issue a refund to cover the frame’s cost. All frames sent in must be in good condition. For any frames not sent in good condition, OpticsPlanet reserves the right to charge an additional $6.99 to send the package back to the customer. If you would like to utilize this program, please .
Can I use my vision insurance at OpticsPlanet?
At this time, OpticsPlanet is unable to accept any insurance vision plans. Many insurance companies will allow you to submit your receipt for reimbursement after your purchase is complete. For more information, please contact your insurance provider.
Please note that OpticsPlanet does accept Flexible Spending Accounts (FSA) and Health Savings Account (HSA) debit cards for purchase of eligible products. Please see below for more information.
Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) debit card at OpticsPlanet?
Yes, you can use Flexible Spending Account (FSA) and Health Savings Account (HSA) debit cards to purchase eligible products, including prescription eyewear and related accessories. Please note that it is the customer's responsibility to know the limitations and restrictions of their plan coverage. Please contact your FSA/HSA provider if you have any questions regarding eligible expenses under your FSA/HSA plan.
What if I still have questions after reading this policy?
Please feel free to if you have any questions via phone or email.