"My order was processed, items that were not in-stock were back-ordered but filled within a few days. My order was shipped UPS as requested, invoice quantity shipped, but 1/2 my order, the Rx inserts did not make it into the shipping box. Upon delivery, we checked the contents, and could not find them. Calling the Customer Service number was a test of wills to see how long we would wait on the line to talk to a Representative. Though the offer was made several times to just leave a message and we would be contacted. Once we talked to Customer Service they told us due to the lateness of the hour, they would e-mail the Shipping department and get us an answer within 24 hours, either by contact telephone or e-mail. By phone call the next day, we were informed that my Rx inserts would be shipped by the same shipping method UPS. Very frustrating to have my order arrive and be incomplete, and not recieve a reason why this happenned. Now I may or may not reccommend this vendor
again slightly ambivalent about recommending them."