"The rating I gave Optics Planet was in no way emotional. I handle all customer service issues for my company. I believe this makes me a bit more critical of other companies. I expect to be treated the way I treat others.
The first thing I ever ordered from Optics Planet was a Streamlight TLR-1s. It is a light that attaches to a gun. I put it on my Smith & Wesson M&P .40 cal. before I go to sleep at night. When I received it, I could not get the battery compartment open. After talking to one of Optics Planet's customer service reps (not tech), I damaged the seal while following her instructions. She was unfamiliar with the light. She basically walked me through the same instructions that came with the light. Sensing my frustration, she gave me the number to Streamlight. When I called them and told their rep what I bought he said "let me guess, you can't get the battery compartment open". He said the employees of Streamlight have been pleading with their company to adjust the instructions because you can't open it when you follow them as printed. So, this had been an issue. I returned the light to Optics Planet. At this point, this was the first thing I ever bought from them. They
had no way of knowing if I'd ever buy anything else. It didn't matter. They immediately sent me another light (even thought I did not follow the correct procedure and fill out the return authorization form-they took care of that too) and I got it two days later, no questions asked. Since then, I have purchased several accessories for my AR-15. I called them and, as soon as their customer service rep realized I had many questions about a scope I was looking at, he politely put me in touch with one of their tech reps. He didn't have to call me back and I didn't wait on hold for 10 minutes. He came on with in 2 minutes and spent 20 minutes on the phone with me. His name was George and he answered all of my questions and offered excellent advice. Among the accessories that I bought was a $500 EOTech Optics Planet Modified (OPMOD) scope. I love it. It's not a long range scope, although it's fine for a couple hundred yards. It's great for home defense because of it's po
tential for fast target aquisition.
Optics Planet is extremely impressive in all areas. Their prices are not significantly higher or lower than other companies I have shopped. They are reasonable. Combine fair prices with the outstanding customer service I have experienced and I am compelled to give them my future business. They have given me every reason not to shop elsewhere. I am shopping a higher end scope for an AR-10 I am planning on buying. George gave me some great advice for that as well. I am also looking at a pair of gloves.
I am a single dad with sole custody of my kids so, as you can imagine, my time is limited. I still felt the need to take the time to write this review. Optics planet earned it and deserved it!
I welcome any questions or comments from Optics Planet or anyone reading this.
Yahoo wisely suggests not giving out personal information. So, call me "Jack"."