"I've been shopping on the internet for years. I've had good experiences and bad experiences. I've shopped with Optics Planet for the past few years and would give them a solid 5 in all categories.
However, my last purchase from Optics Planet deserves a solid 10 in customer service - I've never had such a pleasant ending to a less than ideal beginning. The purchase was far more expensive than my normal purchase - well north of $3,000. I received what I ordered, but had issues with the packaging, missing instructions and a failed part (the items were drop shipped directly from the manufacturer and my issue was not with Optics Planet). I emailed Optics Planet to let them know of my concerns and asked them for some help.
Suffice it to say that ALL of my concerns were addressed to a point well beyond 'Excellent' Customer Satisfaction. I as a consumer could not have asked for or have imagined a better outcome. Major kudos to a well run company - professional, customer focused, world class products and competitive pricing.