"Recently I purchased a special set of Trijicon Night Sights from Optics Planet. There was a week's delay while a back-order was filled. These are excellent sights and in much demand, especially since the price was the best I could find on the internet, plus Optic Planet's offer of free shipping. Unfortunately, the delivery was delayed due to UPS's misdirection twice, first when the item hit a west coast center, then UPS falsely claimed it was delivered to my front door. I contacted Planet Optics, and received an immediate positive email response from their sales people. That same day, late afternoon, the missing package showed up on my front-doorstep. I notified Planet Optics so as to avoid a second, replacement package being sent. I received a personal email from a Planet Optics staff-member thanking me. This might seem an overly long story, but telling it is worth it to me.
Overall, I'm impressed by this company's staff and their commitment to providing a customer, me, with good service, especially in response to what might have been a quagmire with some other company.
This, in addition to the excellent prices which attracted me in the first place, lead me to say, I highly recommend Planet Optics as a first place shopping choice."