"I ordered an out of stock item so I knew I was going to have a good wait. But OpticsPlanet let me know that I would only have to wait 5-11 days before my item would be in stock for them to ship it to me.
It has now been two weeks or so with no word from them. I just finished an online chat with a representative and he informed me that it will now take another two weeks before my item will be shipped.
The online customer service is a really helpful tool but it can be slow. It took me 20 minutes to exchange six messages total. Ten of those minutes were me waiting for him to ask me my reference number. He was helpful and very polite but like i said it was slower than I would have liked. If you want an immediate response, you should probably call their toll free number.
I would suggest using Midway USA for any firearm needs. I used opticsplanet because they were a bit cheaper and they had free shipping. But I think OpticsPlanet has a harder time supplying firearm equipment than Midway USA."