"My last purchase with Optics Planet a Beamshot Tactical Flashlight with battery was a very poor transaction.
After 2 days the light quit working. Called their Tech Support and was told maybe the battery was bad.
Purchased new battery and for now the light works.
My problem is this being an expensive light along with an expensive battery I went to live chat to see if Optics Planet would either give me credit for a new battery or send a replacement battery.
The person I conversed with on live chat was absolutely no help at all. They would not make good on the battery only would send me a new unit if I returned the old light. This to me was a stupid decision for Optics Planet, the cost to return this item, process and send back a new light would be far and away more expensive than either sending a new battery or giving me credit for the cost of the battery.
The person I talked to on live chat changed my mind about doing business with Optics Planet, this is not the Customer Service I have come to expect from this Company, so as the old saying goes, " It takes years to get loyal customers but only a few seconds to loose them ".
There are many similar websites in cyberspace that I'm sure will welcome my business."