"First item I ordered was back ordered for several months. I didnt know that until after the order was placed. I got an email from customer service telling me about and giving me the option to cancel. I waited 6 months hoping to get it, then canceled when told no longer made.
Opticsplanet did the right thing: they found a spotting scope that met my requirements and price, then gave me a discount. When I ordered the replacement, it showed up two days later (and I'm very pleased).
I would do it all over again because they didn't charge or scam me. They were honest to work with and apologized about the first order (with a recommendation amd discount). I gave them high marks for this as I could have cancelled anytime and choose to wait.
considering these facts, plus free two day delivery, I rated Opticsplanet high and would buy again. Good job trying to get me a discontinued item, recommending a new, not charging me until shipped, and for apologizing on how long we both waited."