"This was not my 1st purchase from OpticsPlanet, and I have always been pleased with the result. I do have a suggestion, based on this latest shopping experience, that I think would improve their service: Start listing stock information on the electronic order site. In-stock or out-of-stock? I ordered 6 items. 4 of them turned out to be out-of-stock. OpticsPlanet did not notify me the items were out of stock, they did not backorder the items, they did not give me the option of backordering the items, they simply cancelled those items from my order.
They should have contacted me and given me the choice of what to do: Cancel or backorder. Instead, they took this decision away from me, and I find that dissapointing.
And it is a Catch-22 for them as seller. I happen to know that this particular item is not a stock item. Ever. Nobody stocks this item, not even the manufacturer. If you want this item; your only choice is to place your order, either with the maker or a licensed distributor, and then wait for the item to be custom made.
So why does OpticsPlanet even list it, if their choice is to NOT do back orders, since the item will NEVER be in stock? You see what I mean? Your only choice is to order it and wait, but OpticsPlanet will not let you wait, they will just cancel your order. So why take your oreder in the first place if they have no intention of filling it?
Catch-22. And if their order system had informed me up front that the item was not in stock I would not have even tried to order it. Hence my suggestion. This was... ...frustrating."