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1st time online customer for eyeglasses
Id share my online order experience of optical eyeglasses through OpticsPlanet.com for the first time ever. Initially, Ive ordered Bolle Monaco eyeglasses with Prescription single vision lens (order# 2118367, zip code 20852) on 04/28/2011. Ive received the item on 05/13/2011. The item, I received was poor craftsmanship glasses, clearly indicated made in China but Ive ordered Bolle Eyeglasses that should be made in Italy. Its like ordered a Rolex watch expecting to get made in Swiss, but to get a Rolex watch made in China. Ive returned the item with a condition which I agreed to order another item using partial store credit.
So, Ive tried second time ordered Ray-Ban RB3176 SV Prescription Sunglasses Matte Black (order# 2167904, zip code 20852) on 05/23/2011. It was in stock when I placed order but its in back ordered two weeks after when I called to find out the status of the order. OpticsPlanet.com has inventory control problem. The waiting game started, another 10 days after, I was told that Id get sooner if I switch the color to gun metal and I reluctantly agreed. Ive received the item on 06/30/2011. The item is okay, about 80% satisfied.
Its a little bit heavier than I expected, the bottom line is that more than two months to get a prescription eyeglasses with compromised color selection. TWO THUMBS DOWN!!
Pros: not yet...
Cons: I'd invite you to read my comments
So, Ive tried second time ordered Ray-Ban RB3176 SV Prescription Sunglasses Matte Black (order# 2167904, zip code 20852) on 05/23/2011. It was in stock when I placed order but its in back ordered two weeks after when I called to find out the status of the order. OpticsPlanet.com has inventory control problem. The waiting game started, another 10 days after, I was told that Id get sooner if I switch the color to gun metal and I reluctantly agreed. Ive received the item on 06/30/2011. The item is okay, about 80% satisfied.
Its a little bit heavier than I expected, the bottom line is that more than two months to get a prescription eyeglasses with compromised color selection. TWO THUMBS DOWN!!
Pros: not yet...
Cons: I'd invite you to read my comments
Would recommend: Yes
Good Eywear, minor service issue
The glasses are very good. Frame quality is what you would expect from a quality vendor like Ray-Ban. Just what I expected. The minor issue was that it did not arrive at the expected shipping date and I had to follow up with OpticsPlanet. Very helpful staffer advised me that the original lenses had broken and they were out of stock and it would be a few extra days until they shipped. It all was well handled, but I feel that a proactive advisement from the lens maker regarding why this did not ship would have been appropriate. Still, OpticsPlant handled it very well and I will continue to use them for purchases of this type.
Pros: Great Quality for the product
Cons: Minor response issue with vendor
Pros: Great Quality for the product
Cons: Minor response issue with vendor
Would recommend: Yes
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