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Great product, poor service - Pulsar Axion XM38 Thermal Monocular

by Raney, from FL, United States Written on November 2, 2020
Review for Pulsar Axion XM38 Thermal Monocular
Pulsar Axion XM38 Thermal Monocular
Pulsar Axion XM38 Thermal Monocular
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Raney's Review of Pulsar Axion XM38 Thermal Monocular

Ordered on 09/26, Received 10/05, Found it was faulty and sent back with a RMA. It was received 10/13. Could not get through to talk to anyone. Message stated that no phone calls would be answered. Sent multiple request online, response time was 2 days. Finally got notice of approval for an exchange on 10/26 but was not shipped for 2 more days. Received replacement 10/31 over a month after my initial purchase date. No phone support, poor online support and extremely slow to respond. Recommend the product but not the service.
Would Recommend: Yes
5 of 5 found the following review helpful.
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