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Submitting Orders
We would prefer you to place your order online to avoid any possible errors or typos in entering your prescription information. Faxes my not always come out clear on the other end and e-mails might not get delivered in a timely manner or maybe not even at all. Placing your order online insures that it goes into our system and that we will be able to see all your information correctly. 
If you have submitted your order and realize that some of the information is incorrect you can contact our customer service team to make changes to your order. Any changes made to your prescription glasses after it has been submitted to the lab will result in 50% charge of your original order. There can't be any changes to the order after it has been shipped.
Prescription Eyewear Trial Program
Here at OpticsPlanet we want to help you and make sure you get frames that fit. That is why we have what we call our Prescription Eyewear Sunglasses Trial Program. This program takes the worry out of buying eyewear online. With this program you will be able to find frames that fit to your face. If you do not like the way a certain pair fit, all you have to do is send them back in the same package that you received them in and in the same condition within two weeks of receiving them. This way you'll be able to find the right frames that fit you.
Using Vision\ Rx Prescription Insurance Plan at OpticsPlanet.com
At this time, OpticsPlanet does not accept insurance vision plans, but please check with your insurance company - often you can submit your prescription sunglasses purchase from OpticsPlanet.com for reimbursement. Please contact your insurance company for more details.
Return Policy for Prescription Lenses
All prescription sales are final. Please check the form and your prescription to make sure the order is correct. You can do it any time during checkout! Only in VERY RARE cases when the lab makes a mistake, the prescription glasses will be redone to the specifications of the original order.