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Q&A for Stack-On Electronic Lock Personal Fire Safe, Gun-Safe, Fire Rated 30 Min/1400 Degrees, 1 Shelf — 6 Questions & 6 Answers

Name Stack-On Electronic Lock Personal Fire Safe, Gun-Safe, Fire Rated 30 Min/1400 Degrees, 1 Shelf
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Q
Holmescanine, guest, from IL, United States, asked on October 14, 2020

Forgot how to change the batteries can’t open

Expert Answer
A
Answered by Kurt Colbourne, Gear Expert, from IL, United States, on September 24, 2021

If the batteries are dead, you can open the safe with the keys that came with the safe. If those cannot be found or are inaccessible, a locksmith may be able to access the safe. The keyhole is behind the plastic cover between the keypad and the turn handle.

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Q
jeff, member, from NY, United States, asked on September 26, 2019

I can not open my safe with the key pad. I changed the batteries, but still not working.

Expert Answer
A
Answered by Kurt Colbourne, Gear Expert, from IL, United States, on September 24, 2021

Here's a link to the manufacturer's warranty page.

https://stack-on.com/customer-service/warranty-info/

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Q
JEFF, guest, from NY, United States, asked on September 26, 2019

My electronic combination. an anyone help?

Expert Answer
A
Answered by Kurt Colbourne, Gear Expert, from IL, United States, on September 24, 2021

You will need to contact the manufacturer. They may require some information on the safe.

https://stack-on.com/customer-service/contact-us/

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Q
Coco, guest, from MI, United States, asked on April 26, 2019

How do I change the code

Expert Answer
A
Answered by Kurt Colbourne, Gear Expert, from IL, United States, on September 24, 2021

Unfortunately, there isn't a manual supplied by the manufacturer on their site. There are a couple videos on Youtube that demonstrate the process though.

https://www.youtube.com/results?search_query=stack-on+electronic+lock+personal+fire+safe+code+reset

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Q
jacky, guest, from NY, United States, asked on March 03, 2019

does this safe need batteries?

Expert Answer
A
Answered by Kurt Colbourne, Gear Expert, from IL, United States, on September 24, 2021

Yes, this takes AA batteries.

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Q
Pie, guest, from FL, United States, asked on November 07, 2018

I need to replace my key Where do I order it?

Expert Answer
A
Answered by Tiffany S., Gear Expert, from IL, United States, on August 12, 2019

For replacement parts, please contact the manufacturer. Their contact information can be found here:https://www.stack-on.com/customer-service/.

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