Poor packing ruined my shopping experience - Action Target PT Dueling Tree

I purchased this heavy-duty dueling tree to prep for serious training. I've spent a lot of time working, planning, and prepping a trip around the dueling tree. I Should have opened earlier before i left, because Package that was sent incomplete without feet stands and bolts. I just assumed like most companies they ship everything that was included. Unfortunately, I ended up missing out on the training weekend because of the incomplete package.

I had to call Optics Planet to explain the situation, was able to get the missing parts sent out or so I thought. Just the metal feet arrived with no hook ups or bolts. I had to make another call out to optics Planet. They told me I to redirect my call to action target themselves and handle the rest of the issues. After wasting time with them Action Target sent me the wrong sized bolts.

Months later I still can’t use this dueling tree because the original item wasn't fully fulfilled. Point is, Optics Planet didn't 100% ensure a complete product and a lot of my time was wasted in the process of fixing what shouldn't have checked before shipment. Currently I'm very hesitant to due future business with Optic Planet because of this experience.