Exceptional customer support - ATN ThOR 4 4.5-18x50mm Thermal Smart HD Rifle Scope

Upon receipt of my new ATN Thor 4 I immediately downloaded and installed the most recent firmware. Unbeknownst to me, I utilized my Mac instead of a PC which apparently corrupted the firmware file. As a result, my compass would constantly show “N” and would not calibrate using any of the calibration methods shown in the Thor manual or the numerous ATN forums. I emailed an RMA form to ATN to return the scope for repair or replacement. Within 24 hours I was contacted by service representative Ethan. Not only was Ethan’s initial reply very prompt, but he communicated with me three times that same day, eventually sending me the proper files to correct the problem. Although I have yet to hunt with my Thor 4, I wanted to express my gratitude and admiration to Ethan and the ATN customer service crew. Such great customer service is hard to come by in this day and age and is much appreciated.%