H20 3-9x50 broken reticle - Barra Optics H30 4-16x50mm Rifle Scope

I ordered this scope for my AR to go coyote hunting. I mounted it up and hit the range to begin a frustrating experience of indexing the reticle to vertical and correcting my wandering shots at 70 yards. I marked the scope to see if it was rotating in the mount. It wasnt. I then tapped on the rear of the scope and the reticle itself rotates inside the scope. I attempted to contact Barra but much like other people, I have yet to get a hold of anybody. I will not purchase another product from this company and would warn anyone to look elsewhere.