Eberlstock does not honor warranty - Eberlestock Fac Track Backpack

A few years ago I got an Eberlstock Dragonfly backpack. I put it in Storage and did not use it. This year a friend of mine was going hunting and needed a pack so I offered him mine to use. It was in nearly new condition. After the trip he showed me that the webbing could be pulled apart with your fingers. I called and emailed Eberlstock about having the webbing fixed. After several emails this was our final conversation

They said that the pack was old and they no longer manufactured that style. So they would not repair it.

This is a copy of my reply to their email

I am rather disappointed in your reply. Your warranty states.

We offer a Simple Lifetime Warranty. If an Eberlestock product fails under normal use due to a defect in materials or workmanship, we will either repair or replace it. The lifetime of a product is determined by considering factors such as time since purchase, conditions of use, and maintenance.

The time since purchase should have nothing to do with the condition of the product.
The pack itself is in excellent condition.
The failure of the webbing is a defect in the materials.
To use the excuse that you no longer manufacture that pack as a reason to not repair it or replace it does not reflect very well on your honoring your "Simple Lifetime Warranty" or Your Company.
Brand Kahler