Great bag with some weaknesses that should have been known, warranty is not good - Elite Survival Systems M4 Rolling Rifle Cases

I purchased my bag on November 23, 2018, by early March 2019, my strap popped (see varied pictures #'s 1, 4, and 6), and leaving a hole where the strap attaches. I use my bag almost weekly for range trips, which did not seem like a big deal considering in the advertisement for this bag they talk about the durability to include those operating overseas and its durability in that environment. Here we are at close to a year, and I notice another split in the outside of one of the outside pockets that left a hole (pictured in #'s 1,2, and 3). It doesn't appear to have suffered any damage, simply split. It holds a great deal of equipment, to include two rifles, which I found particularly useful.

I think if you were to read their warranty; watch the video(s), and read the available reviews, I did not expect to have to deal with having to pay to ship this huge bag, which is likely to be expensive. I will update on the costs. That, for me, is unacceptable. If you advertise this bag for travel overseas and rugged use: 1. The straps should be double and triple stitched because commonly, this is an issue (Straps breaking). I should not have random splitting on my bag. Several of my buddies have also purchased them after seeing mine. I was initially very pleased, but a bag that costs this much and boast of its ruggedness should not have stitches popping leaving strap useless and making a $400.00 bag, look like a Walmart special. I will update after I receive it back. I am rather pissed about having to pay to ship this bag back to them. There is a school of thought that may say, well why buy such an expensive bag if you cannot afford to ship it. That however, is not the issue. I can afford to ship it, but I INVESTED in what I believed was a quality bag so that I would not have to keep spending money on bags.

What I will say is this, the problem of popping straps in expensive bags should not be a problem. They should stitch them better because it is a common problem. My Vertx bags ( I have 4 - I have used one daily for the past three years, the carry handle on the Gamut pack is just loosening. 1 large messenger bag; 1 crossbody small pack; and 1 Large Gamut Backpack I use the others as bug out bags) have held up well. When the strap popped on my large messenger bag, they had the replacement here in two days, and paid for the shipping back to them. Elite Survival Systems is making me bear the costs of return and then they will pay to ship it back. Personally, I am learning to spend my money with companies that fully back their products. I miss corporate integrity or should I say companies that stand fully behind their products, what good is your "lifetime" warranty, if you still find a way to stick the customer who bought your $400 bag. Lesson Learned.