Limited warranty - Fenix TK22 LED Flashlight - 650 Lumens - CR123/18650

I wish I could give a good review of the Fenix product line especially after reading some of the posts, unfortunately I can't. The reason is very simple! My TK22 arrived in a non working condition. There was no damage to the box or any signs of damage to the unit. I contacted service via email and they sent me a list of KNOWN problems with the lights. After (5) five emails back and forth asking for a working unit I GAVE UP! No flashlight warranty is worth this many hours of my time just trying to get a company to deliver a working product.

Their "LIMITED" Warranty is all you need to know about their companies belief in their own product line. It is LIMITED just like they print on the box! If anyone is interested I will post the actual email correspondence, but I warn you it is just a lot of WORDS that mean nothing. Actual Information supplied by Fenix; Check the tactical ring complete with pictures of this problem, make sure there is NOT an extra "O" ring, What type of batteries did you use. I am NOT their BETA tester, if they want to know why is doesn't work then request the flashlight back. If you have KNOWN problems then add this information to the packaging or fix the problems. Don't just waste our time and make us mad! A smart company would have just asked for the old unit and sent out a working unit. My first email asked them what they want me to do with the non working unit? Five (5) emails later and they try and "pass the buck" back to the distributor.

I don't care how great the flashlight is any longer! When all the customer wants is to purchase a working item and all that customer gets is legal B.S. and a non-working unit, then you know all you need to know about that company. I am sure that those of you who received working lights seam happy enough, I am just not part of that crowd.

If you have not purchased one of these flashlights, DON'T If you have one of these lights good-luck getting any service out of them.

FENIX: Stand behind your products or get out of the product business. Due to FENIX's actions or lack of actions they now have one very mad customer, who instead of praising the light, is ACTIVELY flaming the company over bad service. Although it is no longer worth my time to try and get the company to "do the right thing" it IS worth my time to try and stop others from going through what I am (did) go through.

Pros: I do not know, never seen one work
Cons: Arrived non-working

This review was written in the old system and had content requirements that are different than reviews written today.