Doesn't work. they blame the bullets, but my mr. bulletfeeder works flawlessly - Hornady Bullet Feeder Dies

I have had bad experiences overall with Hornady reloading machines and accessories. The bullet feeder die (9mm) has been one of the worst. Adjusted and re-adjusted. Read the forums and researched fixes. Spent a lot of time on the phone with Hornady and still could not get it to work. They blamed my bullets (I typically load Berry's for my 9mm).
Upgraded to a Mr. Bulletfeeder and it works flawlessly-- with the same bullets.
I have traded in my Hornady Presses and accessories for Dillon, Forster and K&M and have never been happier. For those looking to invest in good equipment, but once / cry once. Hornady is not the way to go-- and their customer service / reasons for things not working are way off.