Bad product and bad customer service - HRT Tactical Gear Maximus Placard

Velcro section is weak and mag retention elastic isn’t the most easy thing to use, good luck if you’re using Magpul mags. HRT customer service phone number doesn’t work only emails and their rep won’t admit that their product is defective and try to find a solution, she went in explaining how the Velcro works and my -brand new- Agilite k19 carrier is defective and their product is fine and nothing wrong with it.