Doesn't work as it should - Leatherman Wave Plus

I purchased this Leatherman and have been using it for a week now thinking it just needed some break in time to loosen up but apparently it's just always been broken. Very difficult to get the tools out of the handles and forget about getting the pliers to open without something to pry them open. I have cleaned them, used gun oil and worked on them for a week thinking maybe the joints will loosen after some use. When that didn't happen, I started searching online and found this is a common problem. I figure well I can return them to OP and try my luck with another, get a refund, or contact Leatherman since it has a 25 year warranty and hasn't even been 30 days. OP offers free returns, Leatherman wants me to pay for shipping both ways and I'm just overall highly disappointed considering the price point and Brand. I'll update my review once its finalized.