Durability and customer support - Nikon Monarch 5 10x42mm Roof Prism Binocular

I am on my third pair of Nikon Monarchs, but I am resigned to switch to a different manufacturer/model. The first pair I owned, the eye cups broke and had to be secured with electrical tape. Eventually, Nikon replaced this pair with a new pair. The second pair was more durable and lasted for over a decade. The diopter adjustment gradually drifted over time until it was pegged to the maximum adjustment in order to retain clarity. I sent the second pair in, but they were returned without being repaired. I bought a third pair about two years ago, and the diopter drift occurred on this pair as well. The drift happened much more rapidly, and now one eye is perpetually out of focus with the other, which is very annoying. I kept the second pair as a backup and had to go back to using them, but recently one side of the binocular stopped focusing all together.
I acknowledge that my binocular use is much more intense than most. I carry them everywhere I go, and use them daily. I have traveled with them to five continents and use them backpacking, on pelagic trips, and at extreme temperature ranges.
I have long been an advocate of the Monarch binoculars. They offer exceptional quality for the cost. Because of my use and travel habits, I would worry constantly if I had a $1K to $3K pair of binoculars. They are light weight, compact, comfortable in the hand, do not cause eye fatigue, and have a good range of focus. The eye cup covers are surprisingly poor quality for the price paid for the binoculars, and the exit covers I remove and throw away immediately.
Customer service is slow, which is frustrating when you use rely on having bins daily. Repair services are not deemed essential services and all customer support for Nikon products is non existent during the pandemic. This isn't their fault, but repairs are likely to be so backed up, that it could be months or a year before there are any resolutions on faulty equipment.
I would still highly recommend these binoculars for the casual user, as they are a great value for their quality. Durability, however, should be considered.