Charging handle works, but not the talon safety - Radian Weapons Raptor-LT with Talon Safety Selector S&W M&P 15-22

I purchased this product on the basis of Radian’s reputation for quality. It was not cheap and price is now $91.99. The charging handle works nicely. But I have an issue with the TalonAmbi Safety. It assembled with two small pins under spring tension to attach the safety levers , however these pins and springs were NOT included in the package. I called Radian customer service and as soon as I mentioned springs and pins, the customer service guy knew instantly about the issue and blamed it on staffing issues due to Covid. He apologized and had the springs and pins sent out. THANK YOU.However, there appears to be a further issue with the Talon once installed , it slides from left to right and back about a 1/16 “ and also fails to snap in place in the safe & fire positions. There is no tension. I double checked the installation and the detent that rides on the safety and the spring are correctly installed. I have built ARs and understand how it operates and the installation process. So I again called Radian customer service to explain the issue and was basically told this was not possible and I would need to make a video of the safety moving side to side and send it to them. I did not appreciate the attitude. I made the video clearly showing the side to side movement and the ease of moving the lever from safe to fire with no resistance. I am waiting fir a reply from Radian. I am very disappointed at this point. If I don’t get a solution to this issue from Radian, I’ll be sending this back to OP for a refund