Great sunglasses, poor customer service - Ray-Ban Predator 2 RB2027 Sunglasses

I love these sunglasses; however, I placed the order and shortly after they were backordered. I found another company that had them in stock so I attempted to cancel the order multiple times online and it was never canceled. I tried to call multiple times and after long waits I gave up. I tried emailing and never received a response. They stated on the phone call that they’re not answering voice messages either. It was impossible to get in touch with anyone at optics planet. I’m not sure what’s going on as I use to have no problem getting I. Touch with this company. I hope they’re not blaming it on the “Pandemic” as there are plenty of companies managing through it just fine and providing great customer service.