Cusomer service terrible - Riton Optics X3 Tactix 1-8x24mm Rifle Scope

Recieved this brand new scope and it had a hair like obstuction in the reticle. Called Riton and sent it back. They said they didn't see any thing in it. I'm sure it shifted in shipping and will return someday. If it was there once it didn't just go away. Anyway I didn't recieve a new scope as their warranty says and they kept it about a week instead of 2 days as the warranty also states. Now I'm out shipping, for a brand new scope that had to be sent back the day I took it out of the box. I like the scope and its features but the customer service is not what it is advertised.