Tritium tubes fell out of hands after 6 months. - Smith & Wesson Diver Watch, Tritium, 45 Mm, B

Got this watch for Christmas and I loved it. Tritium tubes are very bright which is awesome until they fall out of the minute and hour hands and rattle around in the side of the watch face which renders the outside dial illumination useless. Tried contacting Smith and Wesson and they sent me the blanket email saying that they received my request for repair but I never received anything else and this was a week ago.