Great bullets, terrible shipping! - Speer Bullets TNT 30 Caliber .308 125 GR Jacketed Hollow Point (JHP) 500 B

I like a lot of people have been ordering reloading items due to the ammo shortage. I ordered 1500 bullets to load for 300 BLK and some 7.62 loads and a AR-10 charging handle. To be honest I was happy to get them when I saw they were in stock. It took a while to ship no problem holidays ect, be good when it gets here was my opinion. After multiple delivery date changes, it finally gets here. Great set to reload and hit the range. I hear the driver at front of my house and go out to get the package, bring it in and set it on the table, the whole end of the package is ripped out. I can hear the package rattling while carrying it. bullets are spilling out on my table. I open the box and they are packaged in 3 500 rd plastic boxes with popped air packing bubbles. Two of the boxes are completely empty and one is taped shut and contain 500. I counted 62 bullets, so out of 1500 rds and a charging handle, 562 bullets actually got here. I call customer service, it was about two plus hours of on hold and then it just hangs up on you or makes you leave a voice mail. After 4 or 5 hours of hold time I finally get hold of a very nice lady name Angelica, who tells me to send some pics to this email address and she will contact me shortly. I send the pics.......nothing, I know they are busy but I want this situation resolved. 4 days later, not heard from anyone. I call the customer service line, literally 5 hours and many hang ups later. I finally get hold of someone human. Who simply credits my account hopefully the money lost and then wants me to resend some more pictures to now another place. I do, why they just didn't credit my account days earlier when I first called instead of making me call back again I do not know. So all in all, I have spent hours on the phone to get what should have been done the first time I called and I guess, I am going to be credited for the amount of bullets that never got here. All in All, a huge pain in the butt.