Us optics has horrible customer service - U.S. Optics B-10 1.8-10x42mm Rifle Scope

I recently bought two US Optics scopes, a TS 8 for $650 and a TS 20 for $900 and it has been a nightmare!! The TS 20 is ok but the TS 8 was defective so I sent it back for repair since they don’t give refunds. The TS 8 had scratches in three of the lenses that were only visible in low light on high illumination. Dealing with their warranty department has been both slow and difficult. I wish that I would have bought another Zeiss but I wanted a US Optics scope ever since was in the Army.