Alpen will not honor warranty! - Alpen Apex 10x42mm Roof Prism Binocular

I purchased the Alpen Apex 10x40 binoculars in 2014 and absolutely thought they were the best binoculars for the price! Size, weight, feel, and optics where all great! And let me say I do not abuse nor throw any of my gear around, and I have never dropped nor fell on my binoculars! I use them for scouting, camping, and hunting. I have a Bushnell 7x35 I bought in 1969 and they still work and optics are fine. Just not the magnification, nor clarity, nor light gathering of the Alpen. But, they still work!

Two weeks ago I started gathering up my gear for hunting season and did a casual look through the Alpens and view was blurry. Did the normal routine of focusing and discovered the right tube works fine, but not the left. No matter what I did for focusing, I could not get the left tube to focus. So I tried looking at close objects then worked out to infinity and never got the left one to look clear.

So I contacted Alpen, now Explore Scientific via phone. No answer but a machine. Left msgs 2x. Nothing. So did email and explained situation. Next day got a reply I need to open a case with a totally different form. I completed. Couple days later got a reply they would investigate. What's to investigate? A week later I get an email saying my model is no longer made and bla bla bla and probably cannot repair it. So I can pick any other model and they would give me a 40% off retail price. What? What about this "Lifetime Warranty"? So I filed a complaint on what good is a lifetime warranty if they stop making a model and not honor the warranty. Why not just give me a comparable model?? That makes sense. I got a reply today with a lot of bla bla bla on why they cannot honor their "lifetime warranty" because in 2018 they (Explore Scientific) bought out Alpen and again made the same offer of 40% discount on any other model.

My response back was "why would I invest in another model when you won't honor your current lifetime warranty." I might not be the brightest person but I'm not an idiot. I will never buy an Alpen or Explore Scientific anything. They do not back up their warranties. I'll buy from a honorable optics company like Leupold, Vortex, Bushnell, etc. Never Alpen!!!!!