Newer version is much improved - Alpen Micro-Adjustable Table Top Tripod

I bought the older version of this tripod in 2012. I used it at the range on a regular basis and it worked well. In early 2015, as I tried to adjust the vertical micro knob, it broke. I took it home and disassembled the vertical adjustment area. I saw that the threaded screw was steel, but the small piece that attached the knob to the screw was plastic and it had broken off.
I called Alpen Outdoors and explained my issue to the tech, hoping to get a new part. He said they didn't make that model anymore, so there were no parts available. Without hesitation, he offered to send me the new version of the product, which had steel parts and a more stable platform.

I had to send my broken one back, but the one I received was indeed a much better built tripod.

I couldn't be happier with both the product and the customer service from Alpen.